The evaluation of five star thermal hotel managers on hotel services: The case of Afyonkarahisar

It is undoubtedly accepted that one of the reasons that directs people to tourism services is regarded as the health. Health Tourism, the use of various curative water for health has also taken part in these facilities. Meeting the customer?s needs according to their demands and providing the customers with satisfaction depend on serving quality both accommadation services and thermal cure services in those thermal hotels which are set up around curative water sources,.The aim of this research is to find out tourism service managers? evaulations regarding hotel services in the hotels serving accommadation and thermal cure services togetherly. For this reason, the directors of the Five Star Thermal Hotels located in Afyonkarahisar were appealed for their views. Questionnaire technique was made use of as a data collecting medium. Within the scope of this research, the managers were requested that they order the hotel services according to the level of importance. Frequency and percentage range, order of importance and importance average were used in the analysis of the data.As a result of the research, in the evaluations of the hotel administrators in regard to providing the thermal cure and accommodation services it was determined that customers consider their first impression, rendering of the fast and high quality, clean and hygienical services as the of prime importance.