Patient participation in quality context (A field study)

In recent years, healthcare providers seem to use quality health care delivery as a competitive tool. In adopting patient-centered practices, one of the principles of quality health services in order to provide competitive advantage, the presenters have focused on the consideration and acceptance of patients' wishes and expectations. Patient participation, one of the most effective forms of patient-centered practices, is to ensure that patients and their families are involved in decision-making about planning, developing and monitoring their own care, expectations and ideas. Particularly in the development of the desired quality perception regarding the treatment and care processes offered, the active involvement of patients in the process is important. Because patients and their families participate in their own treatment processes, they are expected to increase their satisfaction and positively affect the perceived quality of service. In this context, in this thesis, it is aimed to measure the effect of participation in treatment of individuals who have received health care services to perceptions of service quality. For this purpose, a survey was conducted on 443 individuals who received treatment services in Gumushane province center within the last two years. In the study, the related literature was searched and the evaluation form developed by the researcher to determine patient participation and service quality perception was used. Analysis of quantitative data, frequency analysis, difference analysis, correlation analysis and regression analysis were evaluated. According to the results of the study, significant and moderate (r =0.56) relationship was found between the subscales of the evaluation form and patient dimension and service quality perception dimension, but there were significant and low correlations between the other dimensions. In this case, it can be said that the level of participation of the patients in the treatment is moderate effect on the service quality perception.