Cabin crew selection with the multimoora method: An Application in an airline company

Businesses operating in the developing world need to keep a close eye on innovation to remain competitive and ensure continuity. To achieve this, they must undertake various activities that will promote the image of their businesses. To achieve success, profitability, and quality, it is crucial to hire the best staff. In a highly competitive market, it is important that human resources possess high-level skills, receive adequate training, and remain loyal to the company. Due to these reasons, human resources management is becoming ever more critical. Effective human resources management plays a critical role in the aviation industry, especially as it is affected by changing living conditions. Cabin services are particularly important in shaping the public perception of airline companies. The cabin crew interacts directly with passengers and carries out tasks that can leave a lasting positive or negative impression. Therefore, the recruitment process for cabin crew must be conducted with great care to ensure that customer expectations are met. Turkish Airlines conducted a study to identify the ideal personnel for cabin crew. This study took into account the competencies and characteristics that Turkish Airlines values in its cabin crew. To address the subjectivity and variability that can occur during the personnel selection process, the study recommended using the Multimoora approach, which is a multi-criteria decision-making technique. Keywords: Bulanık mantık, çok kriterli karar verme, havacılık sektörü, kabin memuru seçimi, MULTIMOORA.