The factors determinig patient satisfaction: An application

The customer satisfaction in the health business is determined by the how much required service of the patients are met, the consideration of the customers after service, whether or not the patient will prefer the business and to advise the service to the family members. The factors affecting the satisfaction in the health business are physical structure of the enterprises, the competency and the reliability of medical perosonenel, attitudes and behavior towards patients, technological background and adequacy and reliability of the health service purchased. In this study, the statistical evaluation revelaed that the level of the satisfaction of the patient in the present health centre is determined by the genial attitute of the consultant at first admission, the medical adequacy and reliability of the staff and getting informed during discharge. The patients also evaluate the service quality of the health centre according to the parameters aforementioned.