Quality and customer satisfaction relation by using work study techniques at packaging sector and an application

In this study firstly work study techniques and its applications are described. ?Omkasar ambalaj sanayi a.ş.? the company that the study has been developed and the data are collected also has been described. To develop customer satisfaction, and quality manners work study techniques has been applied according to the unsatisfied customer cases. After the application, 20.37 minutes has been gained in print process. This time earned by the application add profit in opportunity costs and in labor costs. Also the bad quality which had been mostly criticizes by the customers has been solved, and customer satisfaction has been increased. In most of the labor intensive packaging companies, this study can be applicable and can gain profit. Keywords: Customer Satisfaction, Packaging Sector, Quality, Work Study.