The effect of organizational trust on employee performance: the case of a public institution in Elaziğ province

The aim of this study is to reveal the relationship between organisational trust perceptions and performance of the personnel working in the provincial directorate of youth sports. It also aims to reveal the demographic characteristics of organisational trust perceptions and performance levels. In the research, the relational survey model, which is one of the quantitative researches, was used. The population of this research consists of 882 personnel working in Elazığ Provincial Directorate of Youth Sports in 2024 and the sample consists of 352 employees. As a data collection tool in the research, a personal information form with questions to determine the demographic characteristics of the participants and the Organisational trust scale and Employee performance scale were created for the research subject. While analysing the data, SPSS 24 programme was used. Normality analysis of the data did not show normal distribution and parametric tests were used. In order to determine the relationships between organisational trust levels and performance variables, correlation and regression analysis were used to determine the effect. According to the results of the study; organisational trust (x: 3.89) and work performance (x: 4.22) of the employees were found. While a significant difference was found in employees' perception of organisational trust and work performance according to gender, age, education and years of service, no difference was found in the perception of organisational trust and work performance according to income level and marital status. A significant positive relationship was determined between employees' perception of organisational trust and work performance. The perception of organisational trust had a significant positive effect on work performance.