Quality in Engineering Based on Feedback

Quality in production these days is a very important subject for all manufactures. Several researches mention customer’s dissatisfaction with quality of products they buy. Quality experts concentrate on the relations between quality and products, for example the relation between quality and price, between quality and market share, generally speaking, quality improvement projects may lead to higher or lower total profits?. This study has two main chapters; first chapter shows a project about quality problem for window lifter part of car in IKCO (Iran Khodro Company) which explains what are the steps for solving a quality problem in a specified factory (car producer factory) based on feedback. Following chapters explain a structure of quality improvement process that can be used for any kind of quality improvement project. It also deals with quality problem in any kind of factory. Keywords: Quality, window lifter, IKCO, questionnaire forms, action plan, side effects, project team, feedback, feasibility studying