A study on citizen's satisfaction of local public services: Case of Ankara and Paris

This thesis, which measures satisfaction with local public services in the example of Ankara and Paris, focuses on the services provided in the metropolitan area. The study measures satisfaction through local services regardless of which unit provided these diverse services. These measurement results for Ankara and Paris were compared in terms of satisfaction with local public services. The thesis was conducted using the survey technique as the primary data collection method. The survey questionnaire included demographic information followed by a list of local public services, which were evaluated using a 5-point Likert scale. These local public services are services provided to citizens residing in a specific geographical area, and the survey measured satisfaction with these services. While these services are predominantly provided by local governments, there are also various services offered through central government and the private sector. According to the research findings, there are significant differences in the perception of satisfaction with environmental, economic, urban, and transportation services between participants in Ankara and Paris. However, no significant differences were observed in terms of communication, social municipality and innovation services. According to these results, it is seen that the participants in Paris have higher satisfaction perceptions than Ankara in all service types where there are significant differences. For services where there were no significant differences, participants in Paris had higher satisfaction perceptions in communication and social municipality services, while participants in Ankara had higher satisfaction perceptions in innovation services.