The effect of emotional intelligence on the perception of patient-centered care: A study from a patient's perspective

With the change in the health sector in recent years, there is a transition from a physician-centered approach to a patient-centered approach. In the health sector, which focuses on people, it is important to include patients in the diagnosis, treatment, clinical procedures and care processes. It is envisaged that, as a result of joint decision-making between the patient and the physician, it will contribute positively to patient satisfaction, reduce the costs and inequalities in healthcare services, and contribute to the development of health by increasing the quality of care. It is thought that these benefits can be achieved by individuals with emotional intelligence. With this starting point, the aim of the study is to determine the effect of the level of emotional intelligence on the perception of patient-centered care. The study will consist of three main parts. In the first part, the concept of patient-centered care and the historical development of these concepts will be discussed. In the second part, the concept of emotional intelligence and the concept of silence will be explained. In the third chapter, the methodology part of the study will be included. The research will be conducted by applying a survey to individuals over the age of 18 within the determined provincial borders. Research data will be collected with the Patient-Centered Care Scale, Rotterdam Emotional Intelligence Scale and socio-demographic questionnaire. In the conclusion section of the study, results and suggestions regarding the research will be included. Upon completion of the research, it is aimed to reveal whether the level of emotional intelligence has an effect on the perception of patient-centered care and to determine the emotional intelligence and patient-centered care perception levels of the participants.