Comparison of e-government portals in terms of usability: Turkey, Azerbaijan, Russia, Kazakhstan, Georgia, Ukraine, Moldova, Latvia, Lithuania samples

The opportunities offered by technology helped them to improve their business processes, to save time and labor, to provide more quality service to their customers. Public enterprises such as enterprises have started to work to provide better quality services to the masses who use their services by applying new technologies to improve their business processes. Within this framework, e-government portals have been put into service in order to enable users to access the services of public and private institutions in the world countries from a single address. E-Government is defined as providing the services electronically and providing quality, fast, uninterrupted and safe transportation of services. In this study, e-government portals of the selected countries (Turkey, Azerbaijan, Russia, Kazakhstan, Georgia, Ukraine, Moldova, Latvia, Lithuania), as determined in a practice accepted model in the literature 5 measurement; the indicators are classified according to navigability, readability, loading speed, accessibility and functional performance, provided that different web analysis tools are used for each indicator. Concordantly, as a result of usability tests, the superior and deficient aspects of the e-government portals of these countries have been revealed. Thus, it is thought that these study findings will make an important contribution towards increasing the usability of e-government portals, adding new features and improving existing systems in line with user experiences.