About request and complaint application acquired of knowledge and terms health staff with discussion patients' relatives patients 'rights awareness analysis: Erciyes University Oncology Unit case

In this study, people perceived the concept of patient rights, which previously had not been involved in the level of research topics and aimed at detecting use this right of use can not help effectively. In addition, in line with results obtained at the national level of government, at the local level hospital patient rights policies need quality policy is expected to help them reconsider. Again, this research using Erciyes University Hospital Management is expected to help patient and patients' relatives to higher quality and policy development to patient satisfaction. The mutual positive interaction between officers and health workers in health institutions and patients, the diagnosis and treatment process is likely to be a positive influence on behalf of both sides. Such an idea of the style of movement, more informed by the medical staff during medical treatment of patients; patients will facilitate better adaptation to the hospital culture, diagnosis and treatment process to ensure a smooth progress in both sides of the conflict that may arise between patients and health care workers is thought minimizes. In the Research, at Erciyes University, Mustafa Eraslan-Fevzi Mercan Child Health and Diseases Hospital Hematology-Oncology who receive services from polyclinics and clinical 80 patients reached the close. The interview questionnaire prepared by the researcher was used. Keywords : 1. Patients' Rights, 2. Health Sociology, 3. Patients, 4. Patients' Relatives.