Master'sOpen Access

In the context of an examination of logistics management to the customer satisfaction for the cargo company

2013
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Advisor: Yrd. Doç. Dr. Dilek Arzu Akolaş

Abstract (EN)

Corporations need to customer satisfaction, as well as logistics management is vital importance in terms of reducing costs. Cost reduction is more profit and businesses. In addition to compete with corporeations in difficult conditions with increased competition and technological possibilities to mitigate the costs to combat. For this reason, the maximum emphasis on logistics management. This study highlights the importance of logistics for this target. To be addressed and studied every aspect of this study emphasize the importance of logistics. Contributions and the competition will be also addressed how the competitive advantages of logistics, logistics companies to measure customer satisfaction in terms of the criteria stated, and measured by presenting several recommendations should be considered.

Author

Dr. Ahmet Tuncay Erdem

How to Cite

Ahmet Tuncay Erdem (Master Thesis). In the context of an examination of logistics management to the customer satisfaction for the cargo company, 2013, Aksaray University.

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