Higher education graduate working in hotel business customers communication skills owned by an application for assessing gaziantep that an adequate level of communication skills

Hotel businesses, customer satisfaction is important to both the employee and the labor-intensive enterprises. The hotel enterprises in the tourism sector, the source of the communication process of human capital is the most important. The person who buys the presenter of Service. Fulfillment services, machinery and equipment, based on the strength of a lot of people. Therefore, the lack of communication with people in a community that is not possible. These enterprises, service quality, employee attitude and ability to communicate with customers, their relationship will be in correct proportion. For this reason, people make up a service as an employee of hotel management, hotel operation must have effective communication can take his success. This research has Gaziantep hotel management personnel to determine the ability of the communication is to examine this issue and problems and obstacles. The data collected by the survey questionnaire technique, applied to customers staying in hotels, however, graduates of higher education, higher education graduates with the opinions of the customers of the hotel staff about the level of communication skills, gender, marital status, education level, their professions, and in terms of the variable frequency of operation of the hotel, no statistically significant differences if it is taken into account. As a result of the analyzes that have personnel working in hotel management concluded. Keywords: Hotels, Hotel Employees Communication Skills, Gaziantep