A research on employees' organizational commitment, job performances and social responsibility practices: An application in hotel enterprises

In addition to being an economic organization, the enterprises which have the mission of being a social institution should take an active role in their social responsibility practices in order to continue their activities in a sustainable way with a competition advantage. Enterprises are also socially responsible for their employees as well as to the public, consumers, the environment, the government and the suppliers. Employees are seen as the most important capital of enterprises especially in sectors such as tourism, where employees deliver intense services. The aim of this study is to determine the effects of social responsibility practices on the level of employees' organizational commitment and job performance in international chain hotel enterprises in Istanbul. For this purpose, the employees of nine hotels, three of which are affiliated to three international five-star hotels in Istanbul, constitute the population of the research and the sample group includes 352 employees. Frequency and percentage, arithmetic mean values, standard deviation, t-test, analysis of variance and correlation analysis were used on the anaysis of the data obtained through the survey in this research. As a result of the research, it was determined that the social responsibility practices levels of the hotel enterprises were high, the organizational commitment levels of the employees were medium and the job performance levels were high. Besides, a strong, positive and significant relationship was observed between organizational commitment levels and job performances of employees.