Service quality perception of those who benefit from sport facility: Example of Artvin province sport facilities

Sport facilities are institutions which oprates to satisfy the people's sport needs.The most important aim of sport facilities is, while they actualize the service presentations, service presentations which can meet the customer's needs. Being positive of service quality, which is perceived by the customers getting service from sport facility, will increase the preference of sport facility. This research was done to determine the perception of service quality of people's who get service from sport facilities operating in Artvin and its districts. The datas were collected with the conveinence samling method and the datas were analyzed with the answers of 306 people in total. Uçan's Perceived Service Quality Of Sport-Fitness Centers Scale was used as measuring tool. The sacale consists of 6 factors and 3 items. In datas analysis, dimension analysis, relability analysis, normality aanalysis was done. According to the results of normality analysis, it is obsorved that the datas don't spread normally. In line with these results, to test the hypothesis Mann-Whitney U and Kruskal-Wallis H methods were used. In addition to this, in order to test the relationship between dependent variable and undependent variable, correlation analysis was done. According to the results of the analysis, in service quality perception of demografic variables, such as gender, age, marital status, income status, working status, sport center status in living area, being first of sport center in preferences, study status, are confirmed that the are meaningful differences. But according to the demografic variables, such as duration of getting service and benefiting from sport center for the first time because there is no meaningful differences in service quality perception, all the created hypothesises were rejected. Summarized results of analysis are compared with other studies in literatüre. Finally, the research was finished by suggesting.