Barriers to People with Disabilities in the Tourism and Hospitality Industry: A Case Study of Buea in the South West Region of Cameroon

The continuous increase in population growth in the world and the impact of tourism to the economy of many nations is a call for concern. Disability remains a human condition which might result from a biological developmental disorder which is either permanent or temporal or encountered in the course of life. We must break the boundaries that discriminate against disability at every level in our society (World Bank & WHO,9/6/2011).Yet some destinations still have barriers that limit the participation of all consumers. This is true for people with disabilities (PWDs) whose number grows alongside population growth. Most developing countries cannot fully satisfy the needs and wants of this niche market in terms of the development and marketing of tourism. This research investigated barriers associated with tourism for PWDs in the town of Buea, South West Region of Cameroon. The study used an inductive approach to research. Through qualitative research strategy an in-depth study of the research area was achieved. Purposive sampling technique enable the researcher to interrogate officials responsible for tourism development and business operators in the sector on how and what is done to ensure a barrier free tourism that grants equal opportunities to all. This work is the first to have researched on barriers to PWDs in the tourism and hospitality sector of the region. It serves as an eye opener to the public, developers and officials responsible in the execution of functions to ensure accessible tourism and social inclusion in the sector. The results indicated that the tourism industry of the region is not fully developed to accommodate the niche market, a potential source of profit for tourism investors. It is partially inclusive but not without barriers. The solution to this include; intensive sensitization, education, implementation of law and sanctions. Keywords: Tourism, Disability, Barriers, Social Inclusion, Accessibility.