Business process management project in a manufacturing sme and expert system application
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Abstract (EN)
SME?s are far behind in the competition with their larger rivals due to their larger rivals have the benefits of economics of scale. They also have lots of managerial inconveniences. Therefore the distinction between SME?s and their larger rivals increases day by day. Business Process Management, which evolved after the appearance of Total Quality Management, is a great opportunity for SME?s to increase their efficiency and customer satisfaction.This paper work proposes BPM as a solution to SME?s. It also aims to manage a BPM project in an SME and support this project with an expert system application.
Author
Fatih Kar
How to Cite
Fatih Kar (Master Thesis). Business process management project in a manufacturing sme and expert system application, 2012, Sakarya University.
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