Bireyin içsel çatışmasının performansı üzerindeki etkisi: İki Kenya şirketi örnek olayı

The study sought to answer the main objective which was the impact of intrapersonal conflicts on employees' performance. It achieved this aim by narrowing down to set three objectives which were: to examine the impact of goal incongruencies on employee's performance, to examine the effect of conflicting tasks/roles on employees' performance and lastly to examine the effect of inappropriate demand on capacity on employees' performance. Three research questions were also formulated. The study utilized 64 respondents who filled in questionnaires and pertained to interviews that were conducted. Their responses were subjected to SPSS for analysis and both descriptive statistics and inferential statistics was used to analyze the data that was later on represented in the form of charts and tables. Analysis of variance (ANOVA) and correlations were established. The results showed that intrapersonal conflict indirectly affected employee's performance. Lack of P-O value congruency had a mediating effect on employees' attitudes and organisations citizenship behaviour but didn't affect one's performance since most employees never knew what they valued. Role ambiguity turned out to be a major factor that caused intrapersonal conflicts which affected ones performance and lastly inappropriate demand on employee's capacity revealed that a greater capacity to work than the job demands lead to less challenges due to under placement while a less capacity than the job demands caused more challenges due to over placement. Both the determinants and indicators that were used to measure ones performance were equally important and are supposed to be put under consideration while measuring ones performance.