Applications of total quality management at state hospitals (Uşak State Hospital case)

The improvoment of telecomunication technologies and globalization all around the world have caused an intensive competition in all fields. The most quality, fastest and most economic production and service seem to have won this race. Total Quality Management (T.Q.M.) as a concept guides the organization to a quality production and service.The first part of this study includes information about the proceedings of T.Q.M., ISO-9000 and accreditation, the second part discusses the difficulties met in hospitals and administrations. In the third part of this study T.Q.M. is discussed as a health policy. Forth part contains a statistical study about the problems met in 1 Eylül State Hospital and some remedies to these problems.