A resarch on effect of emotional intelligence to organizational citizenship behavior
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Abstract (EN)
Today, the importance of having emotional intelligence and using it efficiently on relationships with the others in both business and private life of people has been getting increased. The people with high- level emotional intelligence know themselves and their requirements, aware of their abilities and disabilities, can succeed in controlling their emotions and establish relations with the other people. Organizational Citizenship Behaviors concept refers to employees? extra-role behaviors which are voluntary and extend beyond their formal job descriptions. Aim of this study, emotional intelligence and organizational citizenship behavior is to examine the concept.
Author
Selin Geçgel
Institution
How to Cite
Selin Geçgel (Master Thesis). A resarch on effect of emotional intelligence to organizational citizenship behavior, 2011, Aksaray University.
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