E-devlet politikalarının karşılaştırmalı analizi: E-devlet uygulamasının Afrika'da başarılı olabilmesi için alternatif bir model önerisi

e-Government has emerged as the innovation of the 21st century. Both developed and developing countries are modernizing and transforming their public administration through the use of internet. The benefits of e-Gov are enormous and it includes greater accountability of the government, increases efficiency, reduces cost, and improves the standard of living for global citizens. However, e-Gov in developing countries is still pose with implementation challenges and these has led to massive e-Gov project failures. To this end, this study aims at determining why and what factor(s) make some developing countries successful in e-Gov development, while others failed with similar attributes. This thesis also identified implementation challenges of e-Gov in developing countries especially those in Africa. Employing the United Nations e-Gov survey 2008-2016 as well as a complementary model framework, data has been collected for this study from secondary sources. Our case study includes six countries from three regions: Tunisia and Mauritius (Africa), Chile and Uruguay (Americas), and Singapore and Kingdom of Bahrain (Asia). The results of this study show that political and bureaucratic commitment, economic development, right policies, participation in e-Services, and socio-cultural development are sufficient or necessary factors for e-Gov development. Further findings indicate that our cases have a comprehensive programmes which are implemented in phased manner coupled with effective monitoring mechanism. We equally observed inadequate online consultation and citizen's feedback in all our cases except Uruguay. An adaptation model from DeLone and McLean's IS success model is proposed as an alternative for e-Gov success in Africa. Policy recommendation for e-Gov development in Africa is also highlighted.