ING bank example in electronic banking applications

The rapid development of technology has brought with it many innovations and intense competition. The rapid development of technology has transformed world economies into a global market. Today, internet and mobile phones have become an indispensable part of human life. As in every sector, it has taken its share from technological developments in banks. The intensive use of the Internet, the unpredictable development of technology and the increasing competition have made it compulsory for the banks to carry out technology-focused activities. For this reason, banks have turned to electronic banking applications. Banks are diversifying their electronic banking practices with an innovative approach in order to maintain their assets, to ensure customer satisfaction and, most importantly, to achieve profitability. Thanks to the electronic banking applications offered by banks, time and space constraints have been eliminated. Banks can grow without branching and personnel recruitment. In this respect, ING Bank, which operates in our country and uses electronic banking applications intensively, has been discussed. Electronic products and services offered by ING Bank, customer and employee structure are discussed. In the case of electronic banking applications, the work within the framework of ING Bank consists of 5 chapters. In Chapter 1, general information about working with introduction is given. 2. In the world of electronic banking department, and describes the historical development in Turkey. Section 3 includes the general structure of ING Bank and electronic banking products and services. Section 4 provides an overview of how the research is conducted and the findings obtained. Finally, in Chapter 5, the results of the research and suggestions for ING Bank and future studies were made in line with these results. Key Words: ING Bank, Electronic Banking Applications, Technological Developments, Banking.