Enterprise resilience program management system in construction industry modal proposal

The main reason for the disputes arising between the parties is that during the project implementation, any process is exposed to risk and the issue cannot be solved and the process cannot be returned to the routine flow due to conflicts of interest of the parties. Prior to the allocation of other related parties for the completion of work by the employer; all the processes of the work expected to be completed by the employer, all the dependencies of the processes and all the risks that may cause interruption in the process. The risk appetite of the organization should be determined. Processes should be prioritized in considering of exposure to risk. All roles and responsibilities should be well defined and action plans should be well preapared and tested by embedding the business impact analysis outputs into these plans. Successfully execution of these continuity plans can only be possible if the contract specifications and contractors are determined by considering this information. It may only be possible to be agreed on the projects which tender specifications prepared in the consideration of this information, the contractors chosen accordingly; the risks are reduced, how the parties will act if the accepted risks are realized and which resources will be allocated for crisis resolution processes. It is likewise significant that these agreed elements are adapted to organizational structures so that they can be operated sustainably in the organization and that other complementary processes are taken into operation. This database, which the employer has come up with contractors, will further contribute to the identification of other sustainability-related activities and objectives, as part of quality management and performance management systems in the organization, while also providing the preliminary background for further projects. In Enterprise Resilience Program Management System (ERPMS) model; it is proposed to adapt the systems of process management, business continuity management, risk management, contract management, claim and dispute management, quality and performance management systems in an integrated manner and to be resilient to the project work processes carried out in organizations by performing all together. Organizations with resilient structures will be able to reduce resource losses to the lowest in long and short terms, raise customer satisfaction and production efficiency; it will be simpler to secure their position in the increasingly competitive market. In the thesis study, recommendations are presented for the ERPMS model to be tailored to the construction industry and the projects. The fundamental reason for the selection of the construction sector and the projects is that the construction projects have distinctive organizational management frameworks, and business processes with various dynamics. Because of these different dynamics, uncertainties and risk values that can cause interruptions in processes increase. As disputes can not be resolved within the convenient time period, project deliveries are delayed and projected resource consumption rates are exceeded. Since the construction project tenders are in excessive amounts, late delivery of projects causes high source and reputation losses to all the stakeholders. Due to these reasons, it is more significant for the projects carried out in the construction sector to be resilient.