In service admistratings customer's satifaction an in TCDD a pratice for customer's satifaction determening

VI ABSTRACT İn desend of technology development all societies changes from industrary society to information society and so people's requirements changes in time. Because of intensive for comptation in the world. To keep existing of all administratinger nowadays they have to provide costomer's necessity and make them pleased. A lot of the public and private sector administrations have reallised the restrucktural applications, because of performing all the works at the organisation more speedily and dynamic, and in order the administretions will reach a more productive structure. Railways systems realized industrialization in 19th century. İn order receiving a great development on the most important performans criteria like comfort, safety and spead for restructuring at our century. So both people and govermentes enjoy railways because of social and environment. İn arrival systems, railways is inspite of very important customer's gladness has to be considered. By means of this study customer's satisfaction was examined in administratinges. in TCDD, and customer's gladness was determined with a pratice.