Total quality management in establishments and business employment of employees in ISO 9001 applications

First, the basic quality concepts and total quality management of the quality system are examined. Later, the importance of total quality management, its implementation areas, its benefits, its basic elements, and those contributing to the development of total quality management have been addressed. In the second part, the relation between quality assurance system, ISO 9000 quality assurance systems, basic concepts of total quality management and total quality management and ISO 9000 standards are mentioned. In this section, the concepts of internal and external customers are given in detail and the quality assurance systems are focused on the effects on internal and external customer satisfaction. In the following section, the characteristics, the requirements and the requirements of ISO 9001: 2008 quality assurance standards are emphasized, the materials, the historical development and the changes made are examined. In the application section, survey studies and results were prepared with the aim of evaluating the satisfaction of job satisfaction in enterprises that have received ISO 9001: 2008 quality certificate or not. The questionnaire was presented and interpreted in tabular form through the SPSS statistical program Keywords: Quality, Total Quality, Assurance, Job Satisfaction, ISO 9001