The relationships among personal traits, service orientation and engagement

In this study, the mediating role of service orientation in the relationship between employees' personality traits and their level of work engagement was examined. The research population consists of employees from various public and private sector institutions across Turkey. The total sample size is 740 individuals. The data were collected through an online survey. In the study, normality tests were conducted to evaluate the distribution characteristics of the dataset. Subsequently, basic descriptive statistics related to the variables were calculated, and the relationships between variables were analyzed using correlation and regression analyses. In order to test the mediation effect, hierarchical regression analysis was performed. The findings of the study are expected to contribute to human resource management processes by informing personality-based selection and placement decisions and to shed light on practices aimed at improving service quality and employee commitment. In this respect, the study aims to provide both a theoretical contribution to the literature and practical recommendations for practitioners. As a result of the study, it was revealed that personality traits affect employees' level of work engagement, and service orientation plays a significant mediating role in this relationship.