The Analysis of labor turnover rate with in human resources context at hospitality companies and a study in Muğla region

ABSTRACT People's continuously changing locations in tourism sector increases the importance of service sector significantly. Firms those who operate in tourism sector both compete and collaborate with each other while presenting and producing. Due to labor-intensive characteristics of hospitality companies in this sector depicts the importance of human factor. Job placement of human resources, using them effectively and efficiently and lowering the turnover rate in hospitality companies are important tasks of management team. Completing tasks in hospitality companies require both large number of work force and work force loaded with specific characteristics. Employment of proper work force in quality and quantity is viewed to be the most important factors of accommodation firms in the process of achieving their goals. Human resources' being an important element of hospitality companies increase the importance of the authorities and responsibilities of the management team who forms the work force. This study consists of three sections. In the first section, in general hospitality companies and their characteristics, the value, importance, characteristics, structure and functions of human resources in hospitality companies are analyzed. Turnover is investigated in the second section. The economic significance of turnover is emphasized by defining and explaining the content of turnover. Calculation techniques of turnover rate are investigated and factors that affect work force in hospitality sector are analyzed. The internal, external and other factors that cause in hospitality companies which also forms the base for this study is explained in detail. VIIIIn the third section, the findings of survey study applied on hospitality companies in Mugla region that has a significant standing in Turkey's tourism are analyzed. As a result of theoretical structure and empirical findings conclusion and suggestions are given in the last section of the study. IX