The analysis of the relationship among organizational learning, job attitudes, and organizational deviance in hotels

The competitive environment in tourism industry lead hotels to use their resources particulary the human resource more efficiently and effectively. An efficient human resources management help hotel executives to employ and retain qualified personell. The job attitudes including the job satisfaction of employees, employees? commitment and employees? intention to leave became important research topics of human resources in hotels.In the study, it was aimed to determine the relationship among organizational learning, job attitudes and the organizational deviance in hotels. Çeşme, a touristic destination densely visited by tourists, was chosen as a research area and the structured questionnaire was applied to all employees of the five-star hotels. Data gathered through structured questionnaire technique was firsty analyzed by means of SPSS 13.0 programme and descriptive statistics were defined. Then by means of LISREL 8.7 programme, data was analyzed by one of the multivariate statistical tests, Structural Equation Modeling. In the study, a model including direct and mediating relationships among variables was developed and tested.According to the data, the organizational learning and organizational commitment interaction was partially mediated by job satisfaction. Organizational commitment is directly affected by organizational learning, at the same time, it is indirectly affected by organizational learning since organizational learning is positively related with job satisfaction. The relationship between organizational learning and intention to leave, and also the relationship between job satisfaction and intention to leave were fully mediated by organizational commitment. Namely, when organizational learning and job satisfaction positively affects organizational commitment, intention to leave decreases. One of the major results of the study was bringing out the negative relationship between organizational learning and organizational deviance in hotels.