The mediating role of social capital and intellectual capital in the effect of leadership behavior on emotional labour and innovative climate: A study in hotel enterprises

Leaders are people who lead their employees and teammates to achieve goals in organizations. Social capital, intellectual capital, emotional labor and innovative climate are important intangible values for businesses. The main purpose of this study is to examine the mediating role of social capital and intellectual capital in the effect of leadership behavior on emotional labor and innovative climate. In addition, the effects of leadership behavior on social capital, intellectual capital, emotional labor and innovative climate, the mediating variables social capital and intellectual capital on emotional labor and innovative climate are determined. The research was carried out in accordance with descriptive and relational research models in quantitative research methods. The research sample was determined as five-star hotels operating in Istanbul and 548 valid survey data were used for statistical analysis. In this research, the research model which was presented by using structural equation modeling was questioned. As a result of the study, it was determined that social capital had a fully mediating role in the effects of leadership behavior on emotional labor and innovative climate; intellectual capital had a fully mediating role in the effect of leadership behavior on emotional labor, intellectual capital had a partial mediating role in the effect of leadership behavior on innovative climate. In addition, it was observed that perceptions related to organizational variables did not occur significant differences according to gender variable, but they were significantly different according to age, educational status, monthly income, department, position / status, hotel business type and duration of experience. In consequence of the research, the findings and relationships were discussed and suggestions were offered to researchers and enterprises.