The need of employee empowerment to improve the customer services. A case study of (MIC) in the North of Iraq

Modern management introduced within advanced concepts to deal with the administrative work system and these modern concepts began some time ago, as it began to spread efforts to promote quality comprehensive in institutions and organizations. This force takes several forms of specialization according to which they are applied to, and in the science of management, there is a group of elements that can be considered aspects of force enables the employee to perform his work better, such as the validity, responsibility, knowledge, appearance, technology, relationships, money, personal trait. The study aimed to identify the effect of enabling employees to improve customer service in one of the commercial companies in the Republic of Iraq from the Kurdistan city of Erbil. To achieve the objectives of the study, a questionnaire was designed, developed, and distributed to a sample. The statistical package for social sciences (SPSS) was used to analyze the questionnaire data. This research illustrates the need of employee empowerment to improve customer services depending on scientific resources. In the theoretical section and depending on the data received from my questionnaire survey in MIC in the empirical section. After organizing the data I started applying correlation and regression and more, statistic model, there are two probabilities that match with the data which is; if the independent variable (ways of employee empowerment) is well done it will have an obvious impact on the dependent variable (customer service) and vice versa, more details will be in next chapters.