The linkage of job performance to organizational commitment and work motivation: A study in the hotels with five stars in Antalya

Hotel Business which is in the service sector is very important in the national economy. In the hotel enterprises, the employees? organizational commitment, work motivation and job performance, factor the the enterprises? success. Especially in the service sector, ?the human? mostly determines the quality of the product. The performance of the organization is highly determined by the employee?s commitment to their organizations, their willigness about their jobs and their performance. Thus, the organizations seeking to obtain the competative advantage have to give importance to their employees? organizational commitment, work motivation and job performance.In this study, for the employees working in the hotel enterprises, the levels of organizational commitment, work motivation and job performance and the relationships to each other are studied.In the study, as a research unit, the hotels with five stars which have been situated in Antalya region are selected. The study was realised during the date November 2007 and 402 employees working in those 20 hotels were obtained. Required data for the research are obtained by the questionnaire. The objective of the research is to identify the levels of organizational commitment, work motivation and job performance, and if there is an effect of the organizational commitment and work motivation on the job performance.The data collected by the questionnaire are analysed by using the packet proggram SPSS 13. In the statistical analyse, correlation analyse, regression analyse, T-test and Anova variance analyse are used.According to the result of the study, the level of the employeess? organizational commitment and work motivation is medium and the level of their job performance is high. There is a significant effect of the organizational commitment and work motivation on the job performance. And, there is a significant effect of the organizational commitment on the work motivation.In order to find out if the levels of the organizational commitment, work motivation and the job performance change according to the control variables (demographic characteristics), T-test and Anova variance analysis are done. Findings show that the variables commitment, motivation and performance change according to the control variables.