Examination of the satisfaction level of employees at the hotel industry:Case of Lara-Alanya-Kemer-Manavgat-Belek area

In tourism sector, which had a fierce competition and showed great development, being afloat and providing competition advantage as hotel industry, depend on using sources they had in the most effective and efficient ways. The most important and variable source of the hotel entities, which is ranked as service industry, is the employee, and the performance and the efficiency of the employees appears in the main factors which affect the success of the entities. Employees? Showing high performance and working in an efficient way depend on being satisfied with their jobs.Conducted researches revealed that reaching goals and purposes of the hotel industry depend on the sufficient number and quality of employees, and their satisfaction level of their jobs. Therefore, in the hotel industry, it is needed to take great note of the employee satisfaction as much as the satisfaction of the customers. It can be possible to provide employee satisfaction by hotel business managers integrating the goals of the entity and the employees, and thus boosting morale and the motivation of the employees.In this context, the aim of the study is to determine the general satisfaction levels of the employees working in hotel industry and to reveal the factors affecting the satisfaction. Whether there is a meaningful effect of demographic properties on employee satisfaction is also researched. Besides, because the study is conducted in important tourism centres of Antalya which is named as the capital city of tourism, the regional employee satisfaction levels are compared.The job satisfaction scale, developed by E. Spector, modified relevant to the aim of the study and implemented on the hotel employees working in the entities operating within the boundaries of Antalya, districts of Kemer, Lara-Kundu, Belek, Side-Manavgat and Alanya. The data obtained from the research analysed with a statistical software package, which is enhanced for social sciences. In the evaluation of the data, frequency analyse, factor analyse, t test, one-way analyse of variance, correlation and regression analyses are used.By the result of the study, it is revealed that the satisfaction of the employees of the hotel industry can be accepted as in a good level. It is determined by the factor analyse that colleagues, management style, additional facilities, nature of the job, promotion, award and communication format is important in employee satisfaction. From these factors, the nature of the job is determined as affecting the satisfaction of the employee the most. Also it is revealed that the employees in Belek district, have the most job satisfaction level.Keywords: Employee, Employee Satisfaction, Hotel Industry