Total quality management and an application

Even though, professionally Survey Engineering is perceived as a drawing from the smallest to maximum unit, length, area, and volume measurements of all or some of the Earth using pencil and paper without using a specific technique, electronic tools, materials and software, İt is based on reception and application using terrestrial and photogrammetric methods from the topographic and thematic map of the whole or a part of the earth is produced at the desired scale, From the determination of continental movements, from being recorded, from the creation of geographic information systems is a field that is responsible for mapping and modeling the world as measured in four dimensions. Many of the map companies in Istanbul active in construction that provide technical support to municipalities and land registry cadastral directorates. The companies operate areas such as the application of land boundaries, the acquisition of road and land elevations, and the application of buildings in construction. The data obtained after the application and the reception are processed by a professional program and the processed data are converted into documents. At this point, as the spatial production and usage of the data increases, the search for this product to be error-free and quality has emerged and increased. However, after the output of the processed and obtained product is time-consuming and costly to recognize the error and repeat the ways to get correct data. From this point , the process accuracy and precision must be designed highly up to the stage of get the product at the end of production, when the working environment, electronic tools, equipment and software used, the professional knowledge of the personnel is evaluated and monitored from the beginning to the end of this process, cost and time loss will be minimized. That all these components are taken into consideration, there is a management problem in order to provide quality. In this thesis, TQM is presented as an approach in order to solve the current problems and errors in the process of obtaining and processing the data. A survey was maden to determine the problems about TQM approach in one hundred survey companies in Istanbul and solution proposal was presented.