Effect of total quality management on business enterprise performance: A practice in logistic sector

MASTER THESİS EFFECT OF TOTAL QUALİTY MANAGEMENT ON BUSİNESS ENTERPRİSE PERFORMANCE A PRACTİCE İN LOGİSTİC SECTOR Emine YILMAZ 2014,Nowaday Business enterprises face obstacles such as new business approaches, new competititon strategies and new techniques that increase business performance applicability which are caused by global competition. The only way to survive as a business entity in this environment is to give more importance to business productivity and conduct application that bring more profit to the business and take radical decisons for the same purposes more than ever. Since increasing business performance is the key factor to the productivity and profitibility, the steps to achieve this purposes are vital. TQM is a process to achieve costumer and business satisfaction by using information and system at all time and every stage with the focus on quality in all business activivities. It is important to measure the outcome of determinate goals for the business to be able to stand and survive in a competitive market. To determine how effective all business activities that are being carried for TQM is beyond the business enterprise's sources evaluation, it is rather important to determine how to establish future purposes. The aim of this thesis is to determine effect of TQM on Business Enterprise Performance. Research is made on workers who work logistic business enterprise in Trabzon and Gümüşhane. Validy and reliability analysis are made on collected datas after survey and evaluated. According to research result, it's understood that, TQM has a significant possitive effect on Business Enterprise Performance. Key Words: Quality, Total Quality, Total Quality Management, Performance, Business Enterprise Performance.