An Assessment of University Facilities – From Edu-Tourist's Perspective; the Case of EMU

Measuring customer satisfaction is one of the most important activities for any organization. An organization that can measure its customer satisfaction, in fact, it is constantly facing its vital signs, and it can control them and move its organization forward according to them. EMU is the largest university in Northern Cyprus. Also, EMU has outstanding infrastructure. The main purpose of this study is "to probe outlooks' of EMU's students about the university’s facilities". Students' perspective assessed in some elements of facilities of the university such as accommodation, library, sports areas, café & restaurants, transportation and health center. The result of findings can help the university to find out which factor is good enough to satisfy students. This research tried to obtain a measure of student satisfaction about EMU facilities. Since a number of students were dissatisfied with the services and costs of the university, it is better for private and public sector decision makers to pay special attention to those sectors. Since increasing the level of satisfaction with the facilities and services of the university can increase academic success and achievement, decision makers should pay special attention to the needs and wants of students.