The effect of organizational culture on mobbing andorganizational exclusion in five-star thermal hotels: Aresearch in Afyonkarahi̇sar

The purpose of this study is to determine the impact of organizational culture on mobbing (psychological harassment) and organizational exclusion in five-star thermal hotel establishments operating in Afyonkarahisar. In today's service sector, particularly in hotel establishments where human relations and emotional labor are at the forefront, the quality of employee interactions and the social atmosphere shaped by the organizational structure are of great importance. In this context, the decisive influence of organizational culture on employee behavior profoundly influences employees' experiences within the organization and their psychological well-being. The theoretical framework of the study is structured based on the definitions, historical developments, and interrelationships of the concepts of organizational culture, mobbing, and organizational exclusion. The research employed a quantitative method; data was collected from 456 employees through a survey administered to employees of five-star thermal hotel establishments operating in Afyonkarahisar. The scales developed for the study were subjected to validity and reliability analyses. The obtained data were evaluated through descriptive statistics, correlation, and regression analyses. The research findings revealed that the psychological effects of organizational culture on employees are significant and guiding. In particular, a strong, inclusive, and positive organizational culture has been found to reduce the incidence of negative behaviors such as mobbing and ostracism among employees, while weak or toxic organizational cultures have been found to trigger such behaviors. Furthermore, statistically significant relationships have been identified between organizational culture, mobbing, and ostracism.