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The effect of perceived supervisor support of employees on emotional labor: A research

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2020
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Abstract (EN)

The perceived executive card is that the managers, who are representatives of the organization in the eyes of the employee, feel that they are with them both for business purposes and emotional use. Emotional labor such as facial expressions, posture from me, and tone of voice, which are not expected and described by them, are defined as emotinal labor. In this study, the relationship between perceived manager support and emotional labor was revealed and the effect of perceived manager support on emotional labor was investigated. 241 questionnaires collected from individuals working in foundation universities in Istanbul were analyzed with SPSS package program. As a result of the analysis, it was determined that there is a positive relationship between perceived executive support and emotional labor and in-depth action, which is one of the dimensions of emotional labor. In addition, it was concluded that the perceived executive support affects emotional labor with the regression analysis.

Author

Yasin Başlar

How to Cite

Yasin Başlar (Master Thesis). The effect of perceived supervisor support of employees on emotional labor: A research, 2020, İstanbul Arel University.

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