The effect of perceived organizational support and level of burnout with the employees working with disabled individuals on job satisfaction: An example of Istanbul-Beykoz district

Disability has been a social phenomenon from past to the present. Today this phenomenon has become more and more important with the developments both in our county and in the world. Progress in the fields such as services provided by the government for the disabled individuals, informing them about their rights and supporting some of the private organizations by the government, has increased the number of institutions serving people with disabilities. The growth of the services provided to disabled individuals has also increased the number of employees who work with them. The institutions supplying services for the disabled individuals to be effective and efficient conform with government policies and give them benefits besides increase the number of institutions in this field therefore services can be given to more disabled individuals. However, ensuring the effectiveness and efficiency can be obtained with the success and happiness of the employees. There are some variables that shows the employees' success and happiness such as getting support by the institution, disinclining for any reason, and job satisfaction. Yet when the business life was examined, one of the most important problems encountered is employees' unhappiness with their job. In such a case, successful employees or best performances cannot be expected. From this point of view the main purpose of this study is to identify the changes of the employees in the levels of perceived organizational support and burnout on the job satisfaction in these institutions which provide services for the disabled individuals. Thus it is aimed to give improving working conditions and providing staff with the better motivation. The research is conducted with Family and Social Policies Ministry Beykoz Social Services, Istanbul Metropolitan Municipality Directorate of Disabled People Beykoz Unit, Civil Society As Spinal Cord Injury Association and the Ministry of National Education Private Rehabilitation Centers and the classes in government schools for the disabled. The survey data has been collected a total of 183 people through the employees who work as officers, teachers, social workers, sociologists, psychologists, directors, physical therapists, securities, lawyers, drivers, and auxiliary staff from the institutions mentioned. According to the results of the research, there has been a significant relationship among the independent variables perceived organizational support and burnout on job satisfaction. Accordingly, the rise of perceived organizational support increases the level of job satisfaction whereas the rise of burnout level decreases the level of job satisfaction. In addition, according to the results of the regression analysis there has been a significant effect on job satisfaction among the criteria of the burnout emotional exhaustion and personal accomplishment. It was determined that perceived organizational support has a positive significant effect on job satisfaction.