An investigation of organizational citizenship, job satisfaction and organizational loyalty levels of Youth and Sports Provincial Directorates according to demographic variables: Example of Manisa

The main purpose of this study is to examine the organizational citizenship, job satisfaction and organizational commitment levels of the personnel working in the Youth and Sports Provincial Directorates according to demographic variables. In the study, "descriptive and relational survey model", which is one of the quantitative research methods, was used. In this direction, the study was handled in order to reveal the organizational citizenship, job satisfaction and organizational commitment levels of the personnel, to indicate how this commitment differs according to socio-demographic characteristics, and to reveal the connection between the "Organizational Commitment Scale", "Job Satisfaction Scale and Organizational Citizenship Behaviors Scale". . The research group of the study consists of blue-collar and white-collar personnel working in Youth and Sports Provincial Directorates in Manisa. Voluntary participation of 151 personnel (50 men, 101 women) working in Provincial Directorates of Youth and Sports was ensured. Analyzes in the study were prepared using SPSS 26 and Excel 2010 version. To the participants in the study; A questionnaire consisting of questions to measure the scores of "Personal Information Form", "Organizational Commitment Scale", "Job Satisfaction Scale" and "Organizational Citizenship Behaviors Scale" was applied. The reliability of the scales used in the study was measured with Cronbach's Alpha. Normality distribution was made according to Skewness and Kurtosis values. Mann Whitney-U Test, which is one of the nonparametric tests, was used when two independent groups were compared, and the Kruskal Wallis-H Test was used when more than two independent groups were compared. According to the results of the analysis; It has been determined that the organizational commitment, job satisfaction and organizational citizenship behaviors of the personnel working in the Youth and Sports Provincial Directorates are high. According to the result of the relationship test; It has been determined that there is a moderate positive relationship between organizational commitment and job satisfaction, and that the organizational commitment and job satisfaction levels of the participants increase together. It was determined that there was a moderate positive relationship between organizational commitment and organizational citizenship behavior, and the organizational commitment and organizational citizenship behavior levels of the participants increased together. It has been determined that there is a moderate positive relationship between job satisfaction and organizational citizenship behavior, and that the levels of job satisfaction and organizational citizenship behavior of the participants increase together. According to the results of the Mann-Whitney U Test; It has been determined that there is a significant difference in organizational commitment according to the marital status variable. According to the Kruskal-Wallis H Test result, it was determined that there is a significant difference in organizational commitment according to the variable of educational status.