Psychological contract breach and organizational cynicism relationship in service businesses: Aresearch in 4 and 5 stars hotels in Cappadocia region

The main problem sentence of this research is to what extent the organizational cynicism levels of the employees working in 4 and 5 stars hotels that serve in Cappadocia region are affected by perceptions of employees on psychological contract breach and some demographic factors. Determining the organizational cynicism levels of the employees, identifying to what extent psychological contract breach and some demographic factors affect the organizational cynicism levels in this research. In this respect, questionnaries have been sent to the employees and the research has been conducted in accodance with the opinions of 720 people having answered the questions. It has been found out at the end of the research that, within the subdimensions of organizational cynicism of the employees, they relatively have experienced firstly cognitive cynicism, behavioral cynicism in the second place and finally affective cynicism. Perception levels of psychological contract breach has generally been observed to be at medium level. It has been identified that there is a positive and low level relations between the perceptions of employees on psychological contract breach and organizational cynicism levels. Suggestions have been made on the subject. Key Words: Organizational cynicism, psychological contract breach, hierarchical regression analysis.