The role of service leadership on emotional labor: A case study on academicians

The main purpose of this thesis is to question the role of servant leadership on emotional labor. The second aim is to examine the effect of servant leadership on the quality of working life and employee well-being. Thus, it is evaluated that servant leadership will improve or affect the emotional labor behaviors of employees while performing their duties. There are four parts in the study. In the first part of the study, the conceptual framework of leadership is mentioned in general. Then, the concepts, definitions, history, leadership theories, servant leadership issues related to leadership were examined. In the second part, the concept and definitions of emotional labor, emotional labor approaches, sub-dimensions of emotional labor, factors affecting emotional labor and finally the results of emotional labor are mentioned.In the third part, the application of the research, its purpose, research model and hypotheses, data collection tools and process are discussed separately. In addition, explanations were made about the theoretical framework of the relationship between the concepts of servant leadership and emotional labor, which are the research variables. In the fourth and last part of this thesis, the data obtained in line with the main purpose of the research are analyzed and the findings are included. The findings were interpreted and suggestions were presented regarding the results obtained. Research results show that servant leadership has significant effects on its role on emotional labor.