Measurement of supply chain party key performance indicators in the pharmaceutical industry and analysis of pharmaceutical supply chain structure in Turkey

Medicine in general is a strategic product as it is closely related to public health, and hence, the pharmaceutical industry is a strategic industry. The medicine should be delivered to the client (patient) at the desired quality and standard at the time it is needed. For this reason, not only the technology, production and other processes of the medicine, but also the logistics processes, storage, distribution channels, delivery conditions are important. In the pharmaceutical sector in our country, there are not only manufacturers or importers, but also pharmaceutical warehouses, free pharmacies and pharmaceutical logistics companies. The fact that the pharmaceutical sector in our country is highly dependent on foreign countries, especially in terms of raw materials, also affects the pharmaceutical logistics sector. The suplying process that set up by drug companies that similar as a modern network among manufacturers, suppliers, logistics companies and pharmacies. In this study, the key rolls of the main players in the supply chain sector in our country drug supply chain by measuring performance indicators have tried to present the analysis of the structure of the pharmaceutical supply chain in Turkey. The data obtained from the companies were analyzed and their performance in terms of production, procurement, purchasing and customer service levels were evaluated. For this purpose, 8 pharmaceutical companies selected from the main players in the sector, 3 logistics, 2 pharmaceutical warehouses and in total and 11 different managers (experts) of these companies were selected as participants. In addition, pharmacies and pharmacists providing drug delivery to the final customer have been included in the study. As a result, the effects of key performance criteria of drug supply chain parties in our country are discussed and their roles in practice and interaction between them are discussed.