The impact of health service management on patients experience in dermatology and cosmetic clinics

This study aimed to analyze the factors influencing patient experience and satisfaction in dermatology clinics, focusing on human, organizational, and financial aspects. The sample included patients aged 26 to 60 suffering from various skin conditions such as psoriasis, eczema, acne scars, and cosmetic treatments like Botox and laser hair removal. The results showed that emotional care and human interaction play a crucial role in patient satisfaction. Participants prioritized respectful and empathetic treatment from medical staff over purely technical skills. The study also revealed significant financial disparities among patients some were willing to pay premium prices for personalized care, while others (particularly elderly patients and those with chronic conditions) struggled with affordability, affecting treatment adherence. Another key finding was the impact of post-treatment follow-up. Neglecting follow-ups left patients feeling abandoned, whereas simple calls or messages significantly boosted loyalty. Additionally, the study highlighted the challenges some groups (especially older adults) face with digital appointment booking, worsening healthcare access disparities. The study recommends training medical staff in emotional intelligence, implementing flexible payment policies, and improving