The impact of technological unemployment anxiety on emotional exhaustion of employees in tourism sector
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Abstract (EN)
The fast growth of technology and artificial intelligence (AI) has changed the way people work in many fields, especially those that need a lot of workers, like tourism. These technologies make things more efficient and productive, but they also make jobs less secure, make people emotionally exhausted, and create new problems for managers to solve. This review of the literature looks at the psychological and economic effects of automation on tourism workers, focused on how technological unemployment anxiety makes them feel emotionally exhausted. For example, the Job Demands-Resources Model, the Conservation of Resources Theory, and the Transactional Theory of Stress and Coping are used in this study to look at how digital change, job security, and employee well-being are connected. It also talks about how management is changing in workplaces that use AI, pointing out both the possible benefits and ethical issues of AI-driven decision-making. The results show that while teaching digital skills and getting employees involved can help reduce stress, for the workforce to be sustainable in the long run, leaders need to be able to adapt and policies need to be changed. This review stresses how important it is for businesses and lawmakers to come up with plans that balance the benefits of technology with putting people first when hiring. This will help the tourism industry be ready for disruptions caused by automation. The results of this study emphasize the need of proactive approaches to reduce uncertainty and stress among travel staff members. Organizations may build a more resilient workforce by encouraging digital skill development, improving employee engagement, and applying adaptive leadership techniques. Furthermore, this research emphasizes the important part legislators play in combining technology advancement with a human-centered approach to employment so guaranteeing a sustainable and inclusive future for the travel sector. My research question "How does technological unemployment anxiety influence emotional exhaustion among employees in the tourism sector?".
Author
Razan Ammoun
How to Cite
Razan Ammoun (Master Thesis). The impact of technological unemployment anxiety on emotional exhaustion of employees in tourism sector, 2025, Antalya Bilim University.
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