Structure, activities and effectiveness of ombudsman in the UK: A qualitative study

The Ombudsman first appeared in Sweden in the 1700s and influenced the whole world, especially the Scandinavian peninsula. The UK is a state with an important role in spreading the Ombudsman around the world. This is because for the first time it has shown to other states that broad facial measurement can also be applied in a state with a large population. The first ombudsman established in England is the ombudsman, which was founded in 1967 under the name of "Commissioner for Parliament". In addition, the Ombudsman institution in the UK is spread over many different areas and is divided into 2 parts as official and private sector ombudsmen. However, this master's thesis will be based on the Parliamentary Ombudsman established by the UK Parliament, which has been an example of its effectiveness and success to many countries. In addition, the concept of the Ombudsman, the political structure of the UK, the structure and functioning of the Ombudsman institution in the UK has been mentioned. A qualitative study was also conducted on the UK's parliamentary ombudsman and a "word frequency analysis" was conducted within the annual reports of the UK's Parliamentary Ombudsman between 2009 and 2019. As a result of this analysis, the thesis study has been concluded. Key Words: Ombudsman, The UK, Parliamentary Commissioner, A Qualitative Study