The effects of job difficulty on intention to leave the job: Aplication on four and five star hotels employes in Ankara

Since the tourism sector is a sector that requires intensive labour, the service quality is in parallel with the qualities of human power. Especially, the fact that the employees are qualified and educated in the food and beverage department is important in terms of guest satisfaction and the sustainability of the business. In this study, it is aimed to investigate the influence of the job difficulty of the four and five star hotels in Ankara on the intention to leave the job. Frequency-percentage distributions, arithmetic mean and standard deviation values were used in the analysis of collected data by questionnaire method. Correlation and regression analyses were used in the relationship measurement tests. And lastly, nonparametric tests (Mann Whitney U, Kruskal Wallis H) were used to determine differences between variables. According to the findings obtained by analysing the data collected in the research, the opinions of the employees regarding their work difficulties and intentions to leave the work vary according to their demographic characteristics. Along with that, the result is that work difficulties affect the intention to leave work.