Kamboçya'daki inşaat endüstrisinde kalite yönetim sistemleri üzerinde kültürel farklılıkların etkileri

Considering the national diversities of worker, architect, engineer, investors who have been working in construction sector in Cambodia, this study covers what are the impacts of cultural differences on quality management systems on this sector in Cambodia. It includes some review of relevant elements for achieving good quality management in construction sector such as TQM, NCDs, Hofstede's cultural dimension and also a brief information of construction industry in Cambodia. This study is mainly focusing on the perceive on influences of national culture on quality management of the Cambodian construction practitioners who have been working with foreigners. A survey has been made with 84 Cambodian respondents from 26 different construction firms (e.g. consultant, contractor, architecture) operating in Cambodia, was conducted from December 2018 to January 2019. The results of this study showed that the five cultural dimensions of Hofstede namely UAI, IDV, PDI, LTO, and MAS, the eight principles of TQM are ranked leadership, system approach, customer focus, involvement of people, process approach, factual approach, supplier relationship, and continual improvement, are ranked as the most to the least significantly respectively to achieving good quality. In addition, the result of this study also revealed that the perceived influence of the TQM principles and NCDs on quality among the Cambodians is a significant difference both for self and for the foreigners. The findings of this research will provide the key to understanding the Cambodian national cultural perception which should be considered for eliminating misunderstanding, and conflicts in construction sector in Cambodia.