A study on the effect of career plateau on job satisfaction and turnover intention: A case of hotel enterprises

Because of the increasing competition in recent years, employees have an important role in enabling enterprises to carry on their activities. In hotel enterprises in the labor-intensive tourism sector, employees undertake this role at higher levels, in this context, their job satisfaction and turnover intention are also indicate importantance. These attitudes exhibited are closely related to decisions made by employees about their careers and their career problems. In this regard, the studies have been carried out or will be carried out in the future on this relevant issue may provide great benefits to the parties concerned. In this scope, the aim of this study is to find out the effect of the career plateau perceptions on job satisfaction and turnover intention of the employees in hotel enterprises. Within this scope, the results of the employees' career plateau perception, job satisfaction and turnover intention are presented by carrying out a survey in five star hotel enterprises in Istanbul. The participants' answers were analyzed by employing factor analysis, reliability analysis, percentage, frequency and mean values, t-test, analysis of variance, correlation analysis and regression analysis methods. According to the findings, it was determined that employees' perception on career plateaus and job satisfaction are ambivalent, the employees' turnover intention on the other hand is low. Significant differences were found in terms of the perceptions of career plateau, job satisfaction and turnover intention of the employees according to individual features. The results of the analyses of the hypotheses of the study suggest that career plateau have a significant effect on job satisfaction and turnover intention of the hotel employees.