Lojistik sektöründe altı sigma projelerinin seçimi için analitik bir model önerimi

Six Sigma is regarded as a well-structured methodology for improving the quality of processes and products. It helps achieve the company?s strategic goal through the effective use of project based approach. As Six Sigma is a project driven methodology, it is essential to prioritize projects which provide maximum financial benefits to the organization. Generating and prioritizing the critical Six Sigma projects, however, are real challenges in practice. This study aims to develop a novel approach based on a combined Decision Making Trial and Evaluation Laboratory (DEMATEL), Analytic Network Process (ANP) and Zero-One Goal Programming (ZOGP) techniques to help companies determine critical Six Sigma projects and identify the priority of these projects especially in logistics companies. First of all the Six Sigma project evaluation dimension and components are determined. DEMATEL approach is then applied to construct interrelations among criteria. The weights of criteria are obtained through ANP. Lastly, ANP is integrated with a ZOGP model to obtain optimum alternative with desired organizational benefits by utilizing limited resources. An empirical case study from logistics industry is used to explore the effectiveness of the proposed approach.