Investigation of the effects of organizational cynicism on organizational loyalty on 3, 4, 5 star hotel employees in Muğla

For many years, even if it varies from country to country and institution to institution, there are attitudes and behaviors that are unfairly reflected to the workplace employee in various ways. These behaviors cause hotel employees to have negative feelings towards the institution they work for, which we call cynicism. Thus, workplace employees whose cynicism levels increase, decrease their commitment to their organizations. Therefore, the work efficiency of the employees is seriously affected negatively. The aim of this research is to determine the relationship between the cynicism levels of the personnel working in 3,4,5 star hotels in Muğla, their organizational cynicism and organizational Loyalty and to analyze them according to some variables. The research is in relational screening model. The sample of the research consists of 315 personnel working in various statuses in 3,4,5 star hotels operating in Muğla city center and some of its districts. In the research, a questionnaire study was applied using the scales developed by some international researchers and academicians. Necessary permissions were obtained from the relevant persons via e-mail in order to conduct the survey. As a result of the analysis, an inverse relationship was found between the cynicism levels and organizational loyalty levels of the people working in 3,4,5 star hotel businesses. According to the results obtained from the research, organizational cynicism levels of life,according to marital status and education level; organizational Loyalty levels differ according to gender, age and seniority variables.